Terms and conditions of use

TERMS AND CONDITIONS (VOP)
Of the e-shop cronostone.sk
I. GENERAL PROVISIONS AND DEFINITIONS
  1. For the purposes of these General Terms and Conditions (hereinafter referred to as the "Terms"), the following definitions apply:
    • Seller (Operator): Tomáš Herczeg - Cronostone, with its registered office at L. Svobodu 1680/20, 979 01 Rimavská Sobota, Slovakia, Business ID No. (IČO): 37 304 704, Tax ID No. (DIČ): 1044300510, Registered in the Trade License Register of the District Office Rimavská Sobota, Trade Register No.: 609-8133, e-mail: eshop@cronostone.sk, tel.: +42190514604.
    • Buyer – Consumer: A natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity, employment, or profession.
    • Buyer – Entrepreneur: A person registered in the commercial register or operating on the basis of a trade license (purchasing with a Business ID / VAT number).
  2. These Terms govern the mutual rights and obligations between the Seller and the Buyer arising through the online store located at cronostone.sk.
  3. If the contractual party is a consumer, legal relations not regulated by these Terms shall be governed by Act No. 40/1964 Coll. Civil Code and Act No. 108/2024 Z. z. on Consumer Protection. If the contractual party is an entrepreneur, relations are governed by Act No. 513/1991 Coll. Commercial Code.
II. ORDERING OF GOODS AND CONCLUDING OF THE CONTRACT
  1. The purchase contract is concluded based on the electronic submission of an order by the Buyer and its subsequent binding confirmation (acceptance) by the Seller via a confirmation e-mail.
  2. By submitting an order, the Buyer confirms that they have read and agreed to these Terms, including their integral parts – the Privacy Policy and Shipping Information.
  3. All prices of goods on the e-shop are final (the Seller is not a VAT payer; if they become one, prices will be listed including VAT). Prices do not include delivery costs, which are calculated separately in the shopping cart.
III. PRICE CHANGES AND RESERVATION OF OWNERSHIP
  1. The Seller reserves the right to change the prices of goods in the event of significant fluctuations in foreign exchange rates or changes in supplier conditions. If such a situation occurs after the order has been submitted but before its confirmation, the Seller will contact the Buyer with a proposal to modify the contract. In such a case, the Buyer has the right to withdraw from the contract immediately.
  2. The goods remain the property of the Seller until the purchase price has been paid in full by the Buyer.
IV. CANCELLATION OF ORDER AND FAILURE TO RECEIVE THE SHIPMENT
  1. The Buyer has the right to cancel the order without giving any reason at any time before its binding confirmation by the Seller.
  2. Failure to receive shipment (Advance Payment): If the Buyer fails to accept a shipment for which payment was made in advance, the Buyer is obliged to pay the costs for re-delivery. The order will be re-sent after this payment is received.
  3. Failure to receive shipment (Cash on Delivery / COD): By submitting and confirming an order, a binding purchase contract is established. If the Buyer unjustifiably fails to accept a shipment sent via Cash on Delivery, they are breaching a contractual obligation. In this case, the Buyer is obliged to compensate the Seller for damages – i.e., the actual costs incurred for transporting the goods (postage and packaging to the customer and back to the seller). If unpaid, these costs will be recovered through legal channels.
V. WITHDRAWAL FROM THE CONTRACT WITHOUT GIVING A REASON (RETURNING GOODS WITHIN 14 DAYS)
  1. In accordance with consumer protection law, the Buyer – Consumer has the right to withdraw from the purchase contract within 14 calendar days from receipt of the goods without giving any reason.
  2. Withdrawal from the contract must be made by the Buyer via a clear statement. For this purpose, the Buyer may use the Withdrawal Form, which can be sent by e-mail to eshop@cronostone.sk or by post to the registered office address.
  3. The Buyer is obliged to return the goods to the Seller no later than 14 days from the date of withdrawal. The goods must not be sent via Cash on Delivery (the Seller does not accept COD shipments). It is highly recommended to insure the goods.
  4. The costs of returning the goods to the Seller shall be borne entirely by the Buyer.
  5. The Consumer is liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning (i.e., beyond how goods would normally be tested in a standard physical store). In the event of damage, excessive wear, or incompleteness of the goods, the Seller will claim compensation for damages from the Buyer and reduce the refunded amount by the value of the repair or restoration to its original state.
  6. The Seller shall return all payments received from the Buyer (including the costs of the cheapest standard delivery method offered by the e-shop) within 14 days from receipt of the notice of withdrawal. However, the Seller is not obliged to return the money before the goods are physically delivered back or until the Buyer provides proof of shipment.
VI. CLAIMS PROCEDURE (LIABILITY FOR DEFECTS)
  1. The warranty period for the Buyer – Consumer is 24 months and begins on the day the goods are received. For the Buyer – Entrepreneur, liability for defects is governed by the Commercial Code.
  2. The warranty does not cover defects caused by mechanical damage by the Buyer, improper, unprofessional, or careless handling, use in unsuitable conditions, or standard wear and tear (e.g., natural decline in battery capacity, scratching of the glass through normal wear).
  3. Procedure upon receipt: The Buyer is obliged to inspect the package upon delivery. If mechanical damage to the packaging is found, the Buyer must write a damage report in the presence of the carrier and refuse to accept the goods.
  4. Filing a claim: The Buyer exercises a claim by delivering the defective goods along with a description of the defect and proof of purchase to the address of the Seller. To file a claim, we recommend using the Claims Form.
  5. The Seller will confirm receipt of the claim by issuing a document (via e-mail) on the day it is filed.
  6. A justified claim is handled free of charge in one of the following statutory ways: by eliminating the defect (repair), replacing the goods with a new item, returning the purchase price (withdrawal from the contract), or providing a reasonable discount.
  7. The Seller will decide on the claim immediately, or within 3 days in complex cases. However, the processing of the claim, including the elimination of the defect, must not take longer than 30 days from the date the claim was filed. After this period expires, the consumer has the same rights as if it were an unfixable defect (the right to a replacement or full refund).
VII. ALTERNATIVE DISPUTE RESOLUTION (ADR)
  1. The Buyer – Consumer has the right to contact the Seller with a request for remedy if they are not satisfied with the way the Seller handled their claim or if they believe the Seller has violated their rights.
  2. If the Seller rejects this request or fails to respond within 30 days, the consumer has the right to submit a proposal to initiate an alternative dispute resolution with an ADR entity (such as the Slovak Trade Inspection – SOI, or other authorized entities).
  3. The consumer can also use the online dispute resolution (ODR) platform to resolve their disputes, available at the following URL: europa.eu.
VIII. FINAL PROVISIONS
  1. These Terms enter into force and take effect on June 26, 2026.
  2. The Seller reserves the right to amend these Terms. However, the closed purchase contract is always subject to the version of the Terms in effect at the exact moment the Buyer submitted the order.