Shipping and delivery

SHIPPING AND DELIVERY
At cronostone.sk, we strive to ensure that your goods are delivered as quickly and safely as possible. Below you will find an overview of all the delivery methods available for your orders.
1. OVERVIEW OF DELIVERY METHODS
📦 1. Personal Pickup
  • Location: At our premises: Ludvíka Svobodu 1680/20, 979 01 Rimavská Sobota, Slovakia.
  • Condition: Pickup is possible exclusively by prior telephone or e-mail arrangement and once you receive confirmation that your goods are ready.
  • Price: €3.00
📯 2. Slovak Post (Slovenská pošta) – Advance Payment
  • Format: Delivery as a registered letter (up to 2 kg) or a parcel to your address / post office (over 2 kg).
  • Condition: This delivery method is only available if you choose to pay in advance (bank transfer, payment gateway).
  • Delivery Time: Usually 2–4 business days from dispatch.
  • Price:  from €10
🚚 4. GLS Courier – Advance Payment
  • Format: Fast delivery by courier directly to your hands at the specified address.
  • Delivery Time: Usually 1–2 business days from dispatch.
  • Price: from €4.50
🏪 6. Packeta Pickup Point / Z-BOX – Advance Payment
  • Format: Delivery to a pickup point of your choice or an automated Z-BOX.
  • Delivery Time: Usually 1–3 business days from dispatch.
  • Price: from €3.30
2. IMPORTANT ADDITIONAL INFORMATION
  • Availability of Shipping: Not all delivery methods may be available for every specific order (e.g., in the case of oversized or overweight items). Your shopping cart will always display only those options that actually meet the criteria for your goods.
  • International Delivery (Outside Slovakia): We also ship goods outside the territory of the Slovak Republic. You will see the available countries and the exact shipping cost in the shopping cart after selecting your destination country. Please note: For deliveries to countries outside the European Union (EU), the shipment may be subject to customs clearance. Any customs duties and local taxes shall be borne entirely by the buyer.
  • Electronic Invoicing: In order to protect the environment and speed up administration, a paper invoice (tax document) is not included in the physical package. The invoice will be sent to you automatically in electronic format (PDF) to the e-mail address you provided when creating the order, immediately after the goods are dispatched or delivered.
  • Packaging: Shipments are always sent securely and thoroughly wrapped in protective materials to minimize the risk of damage during transit.
3. PROCEDURE UPON RECEIVING THE SHIPMENT (GOODS INSPECTION)
Before accepting the shipment from the carrier (courier, post office, pickup point), please visually inspect the package.
  1. Check whether the packaging and the product itself are undamaged (ensure the box is not torn, dented, or soaked).
  2. In the event of any discrepancy, visible damage to the packaging, or suspicion that the goods inside are damaged, do not accept the shipment from the carrier.
  3. Fill out a Damage Report (damage protocol) with the carrier and contact us immediately at eshop@cronostone.sk so that we can promptly send you new goods or refund your money. By signing the transport note without reservations, you confirm that the shipment was delivered undamaged.